Customs Module Terms of Use

Version 1.0 · effective from 2026-09-04 · beta

1. What the module does

The module analyses the customs declarations the Client uploads to the system and flags structural discrepancies — a missing preferential origin proof, a duplicate MRN number, and other technical indicators. Each flagged case is presented with a reference to the relevant provision of the Union Customs Code.

2. What the module does not do

The module does not provide customs or tax advice, does not assess the Client's situation legally, does not predict a refundable amount, does not file applications with customs, and does not act as the Client's customs representative. The tariff difference shown is a mathematical difference between two rates, applied to the Client's own declaration data, and is not a prediction of a customs decision.

3. Client responsibility

The decision to file an application is made by the Client independently or through their customs broker. The Client is responsible for the accuracy of the application's content and for the legal consequences of filing it. An unfounded request for a customs refund constitutes an administrative or criminal offence in some Member States, and this liability rests with the person filing the application.

4. Beta status

The module is provided in beta. The Provider does not guarantee detection accuracy and is not liable for missed discrepancies (false negatives) or for flagged cases that turn out to be unfounded (false positives). The module's functionality may change without prior notice. During the beta period, the Provider's liability is limited to the amount the Client has paid for the module in the preceding 12 months.

5. Billing for ongoing control

An add-on to the Cargo Intelligence plan — €59/month excl. VAT (€39/month for D&D Audit clients). The price includes up to 250 declarations per month; above that, €0.45 per declaration.

6. Billing for historic audit

6.1. Fee — 25% of the amount actually recovered by the Client, capped at €5,000 per MRN number. No fee applies if the recovered amount does not exceed €100.

6.2. The Client undertakes to close every case flagged by the module in the system, stating the outcome, within 30 days of receiving the customs decision. For a successful application, the Client uploads the customs decision or a bank statement confirming the amount received.

6.3. The fee applies to every case for which an application was filed within 12 months of the module's flag, regardless of who prepared and filed the application.

6.4. The Provider is entitled, no more than once a year and with 14 days' notice, to request that the Client submit the customs decisions related to flagged cases. The Client undertakes to provide them within 30 days.

6.5. If it is established that the Client failed to report a recovered amount, the fee under clause 6.1 applies together with 0.05% default interest for each day of delay from the day the report was due.

6.6. Settlement is in euros. Prices are stated excluding VAT. Reverse charge applies to clients from other EU Member States holding a valid VAT number.

7. Data

Customs declarations and related documents are retained for 40 months from upload. This period is based on the three-year application deadline set out in the Union Customs Code plus the time required to process an application. Processing is carried out under a data processing agreement (Article 28 GDPR).

8. Termination

The Client may disable the module at any time. The obligations under clauses 6.2-6.4 remain in effect for a further 12 months after deactivation for cases flagged during the period the module was active.